Privacy Statement

What data do we collect?

Johnstown Castle collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond.
• Details of your visits to our site and the resources you access.
• Information that you provide when you interact with us on social media or when you click on an ad that we put on our site or on someone else’s website

How do we collect your data?

You directly provide Johnstown Castle with most of the data we collect. We collect data and process data when you:

• Contact us via forms on our website, phone calls, emails or book a tour.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

How will we use your data?

Johnstown Castle collects your data so that we can:

• Reply to queries.
• Process your booking.
• Email you directly or send you information via our newsletter.

When Johnstown Castlek processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Johnstown Castle securely stores your data online through Blackbaud Europe, which is fully committed to making sure our solutions are compliant with GDPR.

Johnstown Castle will keep your personal (not financial data) for 12 months. If your data has not been used, we will delete it after a period of one year.

What are your data protection rights?

Johnstown Castle would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Strokestown Park for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Strokestown Park correct any information you believe is inaccurate. You also have the right to request Strokestown Park to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Strokestown Park erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Strokestown Park restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Strokestown Park’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Strokestown Park transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Email us at: info@johnstowncastle.ihtnetwork.com

Call us at: 053 918 4671

Or write to us:
Johnstown Castle Estate, Museum & Gardens
Co. Wexford
Y35 HP22
Ireland

Cookies

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

For further information, visit allaboutcookies.org.

How do we use cookies?

Johnstown Castle uses cookies in a range of ways to improve your experience on our website, including:

Session Cookie:
This session cookie allows us to know you are the same person when you move from one page to the next, for both users who are logged in and also for some users who have not logged-in.

Greeting:
When you log-in, we store a greeting (usually your name) so that you know you are logged in as the right person when you continue to browse around the website or continue onwards to purchase tickets or items from our shop.

Ticket Expiration:
When you add tickets or products to your basket, we set a cookie on your machine to ensure that we are able to correctly let you know when your basket will expire, and your tickets will stop being reserved for you.

Basket Status:
When you add tickets to your basket, we set a cookie that logs that you have items in your basket and helps us to display the correct basket status to you when you then continue to browse around the website.

Membership Status:
When you log-in, this cookie stores information that helps to show the correct page for your membership in periods of high demand. It expires when you close your web browser.

Third-Party Cookies:
We use suppliers who also set cookies on behalf of our website to provide certain features on the website and help us to review how our customers usage of the website, details of which we have included below along with links to their respective privacy policies which will detail how these suppliers use data they collect in more detail.

Google Analytics:
We use Google Analytics to determine how popular parts of our website are, to determine if you have been to the website before, and to securely and anonymously record the value of any purchases you make on our website. Google analytics sets cookies which will stay active for a number of years and identify on your computer that you have visited our website.

These cookies can be identified by their prefix of __u…. You can opt out of being tracked by Google Analytics across all websites you visit by installing a browser plugin like this one http://tools.google.com/dlpage/gaoptout?hl=en .

If you just want to find out more information about Google’s privacy policy, then please click here http://www.google.com/intl/en/analytics/privacyoverview.html.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Strokestown Park uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Strokestown Park uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Strokestown Park sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Notices of other websites

The Johnstown Castle website contains links to other websites. Our privacy notices applies only to our website, so if you click on a link to another website, you should read their privacy notice.

Changes to our privacy notice

Johnstown Castle keeps its privacy policy under regular review and places any updates on this web page. This privacy notice was last updated on 13 September 2021.

How to contact us

If you have any questions about Johnstown Castle’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@johnstowncastle.ihtnetwork.com

Call us at: 053 918 4671

Or write to us:
Johnstown Castle Estate, Museum & Gardens
Co. Wexford
Y35 HP22
Ireland